Privacy Policy

Learn how NFC Vault collects, uses, stores, and protects your personal information when you use our website and services.

Last Updated: 26 October 2026

1. Introduction

NFC Vault (“NFC Vault,” “we,” “our,” or “us”) is committed to respecting your privacy and protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, create an account, purchase a subscription, use our cloud storage and file-sharing services, or communicate with us.

NFC Vault provides file storage, file sharing, synchronization, collaboration, backup, and related services for individuals, businesses, and organizations.

This Privacy Policy applies to our website, customer accounts, applications, and services to the extent that we control the processing of the relevant information.

For purposes of this Policy, “Customer Data” means files, documents, records, and other content that customers upload, store, share, or process through NFC Vault.

The legal entity operating NFC Vault must be identified in the final published version of this Policy.

2. Information We Collect

We collect information that you provide directly, information generated when you use our services, and information received from service providers where permitted by law.

2.1 Account and Contact Information

When you register for an account, contact us, or purchase a subscription, we may collect:

  • Name and business or organization name.
  • Email address and telephone number.
  • Billing address and country.
  • Username, account identifier, and authentication information.
  • Account preferences and communication settings.
  • Information submitted through contact forms, support requests, or other correspondence.

2.2 Subscription and Billing Information

When you purchase or manage a subscription, we may collect:

  • Selected subscription plan and service configuration.
  • Subscription start date, renewal date, and status.
  • Invoices, transaction references, and payment status.
  • Billing history, applicable taxes, and refund or cancellation records.
  • Information needed to investigate payment issues and prevent fraudulent transactions.

Payments may be processed by third-party payment providers. Those providers may collect and process payment information under their own privacy policies. We do not intentionally store complete payment card details unless this is specifically disclosed for the relevant service.

2.3 Files and Customer Data

When you use NFC Vault, you may upload, store, synchronize, organize, or share files and other content.

Depending on how you use the service, Customer Data may include documents, images, spreadsheets, business records, media files, and other content you choose to store.

Files may contain personal information belonging to you, your employees, customers, or other individuals. You are responsible for ensuring that you have the appropriate rights and permissions to upload and process that information.

We process Customer Data as necessary to provide the services, perform actions requested by you, maintain security, troubleshoot technical issues, and comply with applicable legal obligations.

Where we process personal information on behalf of a business customer, the customer may determine the purposes and means of processing. In those circumstances, our responsibilities may be further defined in a separate Data Processing Agreement or other applicable contract.

2.4 File and Service Metadata

We may collect information associated with files and service activity, such as:

  • File names, file sizes, file types, and timestamps.
  • Folder structures and storage locations within the service.
  • Sharing-link settings, permissions, and expiration settings, where available.
  • File version and synchronization information.
  • User and administrator actions recorded by the platform.
  • Storage consumption, transfer volumes, and service configuration details.

The metadata collected depends on the features you use and how NFC Vault is configured.

2.5 Technical and Usage Information

When you access our website or services, we may automatically collect:

  • IP address and connection information.
  • Browser type, operating system, and device information.
  • Login timestamps and session information.
  • Pages viewed and interactions with our website.
  • Error reports, diagnostic information, and performance metrics.
  • Security events, failed login attempts, and relevant access logs.

We use this information to operate the service, investigate problems, improve reliability, and protect accounts and infrastructure.

2.6 Support and Communications

When you contact us, we may retain the content of your communications, attachments you choose to provide, troubleshooting records, and related support history.

If you authorize our support team to investigate an issue involving your files or account, we will handle any resulting access to information in accordance with our service procedures, applicable agreements, and applicable law.

2.7 Information from Other Sources

Where permitted by law, we may receive limited information from payment processors, infrastructure providers, fraud-prevention services, business partners, or other service providers to administer subscriptions, verify transactions, secure accounts, or provide our services.

3. How We Use Information

We may use the information we collect for the following purposes:

  • Creating and administering customer accounts.
  • Providing file storage, file sharing, synchronization, backup, and collaboration features.
  • Processing subscriptions, payments, invoices, renewals, and refunds.
  • Managing access permissions and account settings.
  • Responding to customer inquiries and providing technical support.
  • Monitoring service performance and troubleshooting errors.
  • Detecting and investigating fraud, unauthorized access, malware, abuse, and security incidents.
  • Maintaining platform integrity and protecting our users and infrastructure.
  • Sending service announcements, billing notifications, security alerts, and maintenance notices.
  • Improving our website, products, and customer experience.
  • Complying with legal, tax, accounting, and regulatory obligations.
  • Enforcing our Terms of Service and Acceptable Use Policy.
  • Sending promotional communications where permitted by law and, where required, with your consent.

We do not use information for purposes incompatible with those described in this Policy unless permitted by applicable law.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

Contractual necessity: Processing required to create your account, provide the services you request, manage subscriptions, and perform our contractual obligations.

Legal obligations: Processing necessary to comply with applicable laws, lawful orders, tax requirements, or regulatory obligations.

Legitimate interests: Processing necessary to protect our services, prevent fraud and abuse, improve operational reliability, and manage our business, where these interests do not override applicable individual rights.

Consent: Processing based on your consent, where required, including certain optional cookies or marketing activities.

Where processing relies on consent, you may withdraw that consent as permitted by law. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

5. How We Share Information

We do not sell personal information to third parties in exchange for money. We may share information in the following circumstances.

5.1 Service Providers

We may disclose relevant information to providers that support our operations, including providers of:

  • Cloud infrastructure, hosting, and data storage.
  • Payment processing and billing.
  • Email delivery and customer communications.
  • Customer support and account management.
  • Security monitoring and fraud prevention.
  • Analytics and website functionality.
  • Backup, maintenance, and technical support.

These providers may process information on our behalf under appropriate contractual arrangements and safeguards.

5.2 Customer-Directed Sharing

NFC Vault allows customers to share files or grant access to other users, depending on the features available in their plans.

When you create a sharing link, invite another user, or authorize access to a file, information may be disclosed to the recipients or users you designate.

You are responsible for reviewing sharing permissions, protecting access credentials, and using available restrictions or expiration settings appropriately.

Anyone who receives access to a file may be able to copy, download, or further disclose it, depending on the functionality and permissions available. NFC Vault cannot guarantee that recipients will not retain copies of information they have lawfully accessed.

5.3 Legal and Regulatory Disclosures

We may disclose information when reasonably necessary to comply with applicable law, respond to valid legal process, protect the rights or safety of individuals, investigate suspected wrongdoing, or establish, exercise, or defend legal claims.

5.4 Security and Abuse Prevention

We may share relevant information with appropriate service providers, security partners, or authorities where necessary to investigate fraud, unauthorized access, malicious activity, or violations of our policies.

5.5 Business Transfers

If NFC Vault or its operating company undergoes a merger, acquisition, restructuring, financing, or sale of assets, relevant information may be transferred as part of the transaction, subject to applicable law and appropriate safeguards.

5.6 With Your Consent

We may share information for additional purposes where you direct us to do so or provide consent where required.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, maintain sessions, remember preferences, analyze website usage, and improve performance.

Depending on the technologies actually implemented, these may include:

  • Essential cookies: Required for core website functions, security, or account sessions.
  • Preference cookies: Used to remember settings.
  • Analytics cookies: Used to understand website usage and improve the user experience.
  • Marketing cookies: Used for advertising or campaign measurement, if applicable.

You may manage cookies through your browser settings and, where available, our cookie preference tool. Disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

Please refer to our Cookie Policy, if published, for additional details about the cookies and technologies used by our website.

7. Data Security

We use reasonable technical, organizational, and administrative measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

Depending on the services and configurations involved, safeguards may include access controls, authentication mechanisms, monitoring, security logging, and network protections.

The precise safeguards available may vary by service, plan, configuration, and the responsibilities assigned to NFC Vault or the customer.

No website, network, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

You are responsible for protecting your account credentials, managing authorized users, using available security features, and promptly notifying us if you suspect unauthorized access.

8. Customer Responsibilities

When using NFC Vault, you are responsible for:

  • Ensuring that you have the necessary rights to upload, store, and share content.
  • Complying with applicable data protection, privacy, copyright, and other laws.
  • Providing appropriate notices and obtaining any required permissions from individuals whose information you store.
  • Configuring sharing permissions and user access appropriately.
  • Protecting account credentials and promptly removing access for users who no longer require it.
  • Maintaining independent copies of important information where appropriate to your needs and risk requirements.
  • Avoiding the upload or processing of sensitive information unless the service and applicable agreements are suitable for that purpose.

Business customers who use NFC Vault to process personal information on behalf of others should determine whether they need a Data Processing Agreement or additional contractual safeguards.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, administer accounts, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements.

Retention periods depend on the type of information and the purpose for which it is processed.

Examples include:

  • Account information may be retained while an account is active and for a reasonable period afterward.
  • Billing and transaction records may be retained for applicable tax, accounting, and legal requirements.
  • Support communications may be retained for service history and dispute resolution.
  • Security and diagnostic logs may be retained for operational and security purposes.
  • Customer Data may be retained in accordance with subscription terms, customer instructions, applicable agreements, and deletion procedures.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to legal obligations and legitimate retention needs.

Deleted files may remain in recycle bins, version histories, backups, or other recovery systems for a limited period, depending on the service and its configuration. Removal from active storage does not necessarily mean that all copies are immediately erased from every backup.

The applicable Terms of Service or a separate Data Retention & Deletion Policy may provide further details about deletion timelines and account closure.

10. International Data Transfers

Depending on the infrastructure and service providers used, information may be stored or processed in India or other countries.

Where information is transferred internationally, we will take the steps required by applicable law to ensure that the transfer is permitted and that appropriate safeguards are applied.

Customers with specific data-location requirements should contact us before storing information that is subject to those requirements.

11. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information where applicable.
  • Withdraw consent where processing is based on consent.
  • Object to or request restriction of certain processing where applicable.
  • Request a copy of certain information in a portable format, where available under applicable law.
  • Opt out of promotional communications.
  • Submit a complaint to a competent data protection authority, where available.

These rights may be subject to legal exceptions, identity verification, and other applicable requirements.

To exercise a privacy right, contact us using the details in the Contact Us section. We will respond within the period required by applicable law.

If you are using NFC Vault through an organization, we may direct your request to that organization where it is the party responsible for determining how your personal information is processed.

12. Marketing Communications

We may send service-related communications concerning account activity, subscriptions, payments, security incidents, maintenance, and material changes to our services.

Where permitted by law, we may also send product announcements, offers, or other promotional communications.

You can opt out of promotional emails using the unsubscribe mechanism provided in the message or by contacting us. Opting out of marketing does not prevent us from sending essential account, security, billing, or legal notices.

13. Third-Party Services and Links

Our website or services may link to third-party websites, integrations, applications, or payment providers.

Those third parties may collect and process information under their own privacy policies. We do not control their independent privacy practices and are not responsible for their policies or content.

We encourage you to review the relevant privacy notices before using third-party services or providing information to them.

14. Children's Privacy

NFC Vault is intended for individuals and organizations who are legally permitted to use the relevant services. Our services are not intended to knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us in circumstances that violate applicable law, please contact us so we can review the matter and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal requirements.

When changes are made, we will update the “Last Updated” date. Where required by law or contract, we will provide additional notice or obtain consent.

The revised Policy will apply from its stated effective date, subject to applicable legal requirements.

16. Contact Us

For questions about this Privacy Policy, privacy requests, or concerns about the handling of personal information, please contact us:

We will review privacy inquiries and respond in accordance with applicable law.

This Privacy Policy should be read together with our Terms of Service, Acceptable Use Policy, and any applicable Data Processing Agreement.